Document Type : Research Article
Authors
Abstract
This research was administered with the aim of investigating motivational foundations of compulsory citizenship behaviors and conventionalcitizenship behaviors. The statistical population include all employees of a public sector organization in Zanjan city, among them 212 persons were selected using convenience sampling method. Instruments included compulsory citizenship behaviors questionnaire, conventionalcitizenship behaviors questionnaire and motivational source inventory. Data were analyzed using Pearson’s correlation coefficient and multiple regression analysis. Results indicated that among motivational sources dimensions, there is a significant relationship between instrumental motivation and compulsory citizenship behaviors, and between four dimensions of motivational sources included internal process, internal self-concept, external self-concept and goal internalization with organizational citizenship behaviors toward individuals, and between two dimensions of motivational sources included internal self-concept and goal internalization with organizational citizenship behaviors toward organizations. Results of multiple regression analysis indicated that internal self-concept motivation predicted organizational citizenship behaviors toward individuals, and instrumental motivation (negatively) along with internal self-concept motivation (positively) predicted organizational citizenship behaviors toward organization. Also the results of multiple regression analysis revealed that instrumental motivation (positively and marginally) along with internal self-concept motivation (negatively) predicted compulsory citizenship behaviors.
Keywords
فارسی
کاظمی، مریم (1391). رابطه سرمایه روان‌شناختی و سرمایه معنوی با رفتارهای مدنی سازمانی، رفتارهای انحرافی، عملکرد زمینه‌ای و عملکرد در نقش میان معلمان. (پایان‌نامه کارشناسی ارشد روان‌شناسی صنعتی و سازمانی). دانشگاه آزاد اسلامی اصفهان (خوراسگان)، اصفهان.
لاتین
Bamberger, P. (2009). Employee help-seeking: Antecedents, consequences and new insights for future research. In J. J. Martocchio & H. Liao (Eds.), Research in personnel and human resources management (pp. 49-98). Bingley, UK: Emerald.
Barbuto, J. E., & Story, J. S. (2008). Relations between locus of control and sources of work motivation amongst government workers. Psychological Reports, 102(1), 335-338.
Barbuto, J. E., Brown, L. L., Wilhite, M. S., & Wheeler, D. W. (2001). Testing the underlying motives of organizational citizenship behaviors: A field study of agricultural Co-op workers. Annual National Agricultural Education Research Conference, 12, 539-553.
Barbuto, J. E., & Gifford, G. T. (2012). Motivation and Leader member exchange: evidence counter to similarity attraction theory. International Journal of Leadership Studies, 7(1), 18-28.
Barbuto, J. E., & Scholl, R. W. (1998). Motivation sources inventory: Development and validation of new scales to measure an integrative taxonomy of motivation. Psychological Reports, 82(1), 1011-1022.
Barbuto, J. E., & Story, J. S. (2007). Relations of organizational and interpersonal boundaries with sources of work motivation. Perceptual and Motor Skills, 105(3-2), 1155-1158.
Barbuto, J. E., & Story, J. S. (2011). Work motivation and organizational citizenship behaviors: A field study. Journal of Leadership Studies, 5(1), 23-34.
Bergeron, D. M. (2007). The potential paradox of organizational citizenship behavior: Good citizens at what cost?. Academy of Management Review, 32(4), 1078-1095.
Bolino, M. C., Harvey, J., & Bachrach, D. G. (2012). A self-regulation approach to understanding citizenship behavior in organizations. Organizational Behavior and Human Decision Processes, 119(1), 126-139.
Bolino, M. C., Valcea, S., & Harvey, J. (2010). Employee, manage thyself: The potentially-negative implications of expecting employees to behave proactively. Journal of Occupational and Organizational Psychology, 83, 325-345.
Christensen, R. K., Steven, W., & Whiting, S. W. (2009). Employee evaluations in the public sector: Public service motivation, task, and citizenship behaviors. The Korean Journal of Policy Studies, 23(2), 41-56.
Clary, E. G., Snyder, M., Ridge, R. D., Copeland, J., Stukas, A. A., Haugen, J., & Meine, P. (1998). Understanding and assessing the motivations of volunteers: A functional approach. Journal of Personality and Social Psychology, 74(6), 1516-1530.
Cun, X. (2012). Public service motivation and job satisfaction, organizational citizenship behavior: An empirical study based on the sample of employees in Guangzhou public sectors. Chinese Management Studies, 6(2), 330-340.
Dash, S., & Pradhan, R. K. (2013). Determinants and consequences of organizational citizenship behavior: A theoretical framework for Indian manufacturing organizations. International Journal of Business and Management Invention, 3(1), 17-27.
Dekas, K. H. (2010). Citizenship in context: Investigating the effects of work group climate on organizational citizenship perceptions and behavior. (Doctoral dissertation). University of Michigan.
Farmer, S. M., & Van Dyne, L. (2010). The idealized self and the situated self as predictors of employee work behaviors. Journal of Applied Psychology, 95(3), 503-516.
Golparvar, M., & Javadian, Z. (2012a). Moderating effects of the big five personality factors on the relationship between perceived organizational justice and organizational citizenship behaviors (OCBs). European Journal of Scientific Research, 74(4), 527-543.
Golparvar, M., & Javadian, Z. (2012b). The relationship between perceived organizational justice and OCBs with consider moderating role of equity sensitivity: Some cultural implications. International Journal of Psychological Studies, 4(2), 28-41.
Golparvar, M., Kamkar, M., & Javadian, Z. (2012). Moderating effects of job stress in emotional exhaustion and feeling of energy relationships with positive and negative behavioral outcomes: Introducing the job stress multiple functions approach. International Journal of Psychological Studies, 4(4), 99-112.
Grant, A. M., & Mayer, D. M. (2009). Good soldiers and good actors: Pro-social and impression management motives as interactive predictors of affiliative citizenship behaviors. Journal of Applied Psychology, 94(4), 900-912.
Griffin, M. A., Neal, A., & Parker, S. K. (2007). Anew model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50(2), 327-347.
Hasnain, N., Khan, O., & Hasan, Z. (2013). Organizational citizenship behavior, happiness and work motivation as correlates of organizational commitment of managers of public and private banks. The International Journal of Humanities & Social Studies, 1(3), 14-20.
Jacobson, W. S. (2011). Creating a motivated workforce: How organizations can enhance and develop public service motivation (PSM). Public Personnel Management, 40(3), 215-238.
Johnson, R. E., Chang, C. H., & Yang, L. Q. (2010). Commitment and motivation at work: The relevance of employee identity and regulatory
focus. Academy of Management Review, 35(2), 226-245.
focus. Academy of Management Review, 35(2), 226-245.
Jones, A. M. (2009). A matter of motive: The role of autonomy in the relationship between organizational citizenship behavior and work family conflict. )Doctoral dissertation). The Pennsylvania State University, College of the Liberal Arts.
Joubert, E., Crafford, A., & Schepers, J.M. (2004). The construction of a normative instrument for measuring organizational citizenship. SA Journal of Industrial Psychology, 30(2), 1-10.
Kemery, E. R., Bedeian, A. G., & Zacur, S. R. (1996). Expectancy-based job cognitions and job affects as predictors of organizational citizenship behavior. Journal of Applied Social Psychology, 26(7), 635-651.
Khan, S. K., & Zabid, M. A. R. (2012). The mediating effect of organizational commitment in the organizational culture, leadership and organizational justice relationship with organizational citizenship behavior: A study of academicians in private Higher Learning Institutions in Malaysia. International Journal of Business and Social Science, 3(8), 83-91.
Kim, S. (2006). Public service motivation and organizational citizenship behavior in Korea. International Journal of Manpower,27(8), 722-740.
Lee, K., & Allen, N.J. (2002). Organizational citizenship behavior and workplace deviance: the role of affect and cognition. Journal of Applied Psychology, 87(1), 131-142.
Leonard, N., Beauvais, L., & Scholl, R. W. (1999). Work motivation: The incorporation of self-concept-based processes. Human Relations, 52(8), 969-998.
Makishi, N. (2012). Same behavior, different consequences: Reactions to men’s and women’s compulsory citizenship behaviors. Unpublished Master Thesis in Psychology. Cleveland State University.
Mohant, J., & Rath, B. P. (2012). Can organizational culture be a predictor of organizational citizenship behaviors?. International Journal of Innovation, Management and Technology, 3(1), 76-79.
Niehoff, B. P. (2000). A motive-based view of organizational citizenship behaviors: Applying an old lens to a new class or organizational behaviors. Proceedings, Midwest Academy of Management, 1-16.
Okurame, D. (2012). Impact of career growth prospects and formal
mentoring on organizational citizenship behavior. Leadership & Organization Development Journal, 33(1), 66-85.
mentoring on organizational citizenship behavior. Leadership & Organization Development Journal, 33(1), 66-85.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(1), 43-72.
Pandey, S. K., Wright, B. E., & Moynihan, D. P. (2007). Public service motivation and interpersonal citizenship behavior in public organizations:Testing a preliminary model. La Follette School Working Paper. http://www.lafollette.wisc.edu/publications/workingpapers.
Peng, Z. L., & Zhao, H. (2012). Does organization citizenship behavior really benefit the organization? Study on the compulsory citizenship behavior in China. Nankai Business Review International, 3(1), 75-92.
Penner, L. A., Midili, A. R., & Kegelmeyer, J. (1997). Beyond job attitudes: A personality and social psychology perspective on the causes of organizational citizenship behavior. Human Performance, 10(2), 111-131.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its natureand antecedents. Journal of Applied Psychology, 68(4), 653-663.
Sunaryo, S., & Suyono, J. (2013). A test of model of the relationship between public service motivation, job satisfaction and organizational citizenship behavior. Review of Integrative Business & Economics Research, 2(1), 384-398.
Tanaka, K. (2013). Organizational citizenship behavior in contemporary workplace in Japan. Japan Labor Review, 10(3), 5-18.
Tang, T. L. P., & Ibrahim, A. H. S. (1998). Antecedents of organizational citizenship behavior: Public personnel in the United States and in the Middle East. Public Personnel Management, 27 (4), 529-548.
Vigoda-Gadot, E. (2006). Compulsory citizenship behavior: Theorizing some dark sides of the good soldier syndrome in organizations. Journal for the Theory of Social Behavior, 36(1), 77-93.
Vigoda-Gadot, E. (2007). Redrawing the boundaries of OCB? An empirical examination of compulsory extra-role behavior in the workplace. Journal of Business and Psychology, 21(3), 377-405.
Wilkerson, J. M., Evans, W. R., & Davis, W. D. (2008). A test of coworkers'
influence on organizational cynicism, badmouthing, and organizational citizenship behavior. Journal of Applied Social Psychology, 38(9), 2273-2292.
influence on organizational cynicism, badmouthing, and organizational citizenship behavior. Journal of Applied Social Psychology, 38(9), 2273-2292.
Zhao, H., Peng, Z., & Chen, H. K. (2014). Compulsory citizenship behavior and organizational citizenship behavior: The role of organizational identification and perceived interactional justice. The Journal of Psychology: Interdisciplinary and Applied, 148(2), 177-196.
Zhao, H., Peng, Z., Han, Y., Sheard, G., & Hudson, A. (2013). Psychological mechanism linking abusive supervision and compulsory citizenship behavior: a moderated mediation study. The Journal of Psychology, 147(2), 177-195.
)