-The Effect of Perceived Organizational Support of Mental Health and Emotional Commitment on Turnover  Intention: Mediating Role of Organizational Citizenship Behavior

Azimi, Hossein; Jafari, Hamid Reza; Zamanian, Alireza

doi:10.22055/jiops.2024.46066.1399

Document Type : Research Article

Authors

¹ Associate Professor, Department of Management and Accounting, Faculty of Humanities, University of Zanjan, Zanjan, Iran

² MA Student of Strategic Management, Department of Management and Accounting, Faculty of Humanities, University of Zanjan, Zanjan, Iran

³ Assistant Professor, Department of Management, Faculty of Economics, Management and Accounting, Payam Noor University, Tehran, Iran

https://doi.org/10.22055/jiops.2024.46066.1399

Abstract

Introduction
In today's competitive world, employees turnover is one of the major problems of organizations, result in many investments being easily lost. The present research was conducted to determine the effect of perceived organizational support of mental health and emotional commitment on turnover with the mediating role of organizational citizenship behavior.

Method
This research statistical population was the Khalesazan Roy Company employees. Using Cochran's formula, the statistical sample size was equal to 73 people. In this research, a convenient sampling method was used. SPSS and smartPLS softwares were also used for data analysis.
Results
The direct effect of emotional commitment on turnover tendency is confirmed with a t-value of 4.040. The direct effect of Percieved organizational support of mental health on emotional commitment is confirmed with t-value 9.021. The direct effect of organizational citizenship behavior on the tendency to turnover is confirmed with a t-value of 2.296. The direct effect of emotional commitment on organizational citizenship behavior is confirmed with a t-value of 5.060.

Discussion
In today's competitive world, maintaining capable and loyal employees has become an important issue for organizations; And the tendency of employees for quit the organization threatens this issue. Various factors affect the willingness to leave the organization. In this research, the effect of perceptual organizational support of mental health, emotional commitment and organizational citizenship behavior on the tendency of turnover the organization was investigated. According to the results, hypothesis 1 was confirmed, therefore emotional commitment has a positive effect on reducing the tendency of turnover. This result is consistent with the research results of Parizadeh et al., (2019), Ghorbanzadeh et al (2021), Shahtahmasbi & Mazarei (2020). Hypothesis 2 was also confirmed and the percieved organizational support of mental health has a positive effect on the emotional commitment, which is consistent with the results of the researches of Mehdibeigi (2017) and Doai & Barjalilou (2019). Organizational citizenship behavior has a negative effect on tendency of turnover, and hypothesis 3 was also confirmed, which means that organizational citizenship behavior affects reducing the tendency of turnover. This finding is consistent with the results of Shahtahmasbi & Mazarei (2020) and Qaidamini Harouni et al (2017). Hypothesis 4 was also confirmed, so emotional commitment has a positive effect on organizational citizenship behavior, which is consistent with the results of Katebi Jahromi et al. (2021), Moini Karbkandi & Azar (2020) and Malek Shaoar (2015). According to the confirmation of hypotheses 3 and 4, the mediating role of organizational citizenship behavior in the relationship of emotional commitment on tendency of turnover was also confirmed.

Keywords

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-The Effect of Perceived Organizational Support of Mental Health and Emotional Commitment on Turnover Intention: Mediating Role of Organizational Citizenship Behavior

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Volume 11, Issue 1April 2024Pages 185-202

Volume 11, Issue 1
April 2024
Pages 185-202