همکاری با انجمن روان‌شناسی صنعتی و سازمانی ایران

نوع مقاله : مقاله پژوهشی

نویسنده

کارشناس ارشد روان‌شناسی صنعتی و سازمانی، دانشکده علوم تربیتی و روان‌شناسی، دانشگاه شهید چمران اهواز، اهواز، ایران

چکیده

انگیزش، نیرویی درونی است که جهت، شدت و پایداری رفتار فردی را تحت تأثیر قرار می‌دهد. گرچه به نظر می‌رسد وجود انگیزش، تضمینی برای عملکرد بالا یا موفقیت نیست، اما به‌طور حتم فقدان آن به مشکلات بلند‌مدت، همچون، از دست رفتن علاقه و انگیزه مؤثر سرمایه‌های انسانی منجر می‌شود. در این پژوهش هدف اصلی بررسی عوامل انگیزشی مؤثر بر قصد ترک شغل 80 کارمند دانشور (خبره و متخصص) یک شرکت فنی تخصصی، براساس نظریه انگیزش درونی مبتنی بر الگوی ویژگی‌های شغل بود. برای جمع‌آوری داده‌ها از پرسشنامه‌های قصد ترک شغل، فرسودگی عاطفی، خشنودی شغلی و ویژگی‌های شغل استفاده شد. تحلیل داده‌ها با استفاده از الگویابی معادلات ساختاری (SEM) انجام گرفت. نتایج نشان دادند که الگوی پیشنهادی پژوهش برازش مناسبی با داده‌ها دارد و ویژگی‌های شغل با میانجی‌گری کامل خشنودی شغلی و فرسودگی عاطفی بر قصد ترک شغل تأثیر دارند.

کلیدواژه‌ها

عنوان مقاله [English]

The Effect of Job Characteristics on Turnover Intention: The Mediating Role of Emotional Exhaustion and Job Satisfaction

نویسنده [English]

  • Hesam Bazrafkan

MA in Industrial and Organizational Psychology, Faculty of Education and Psychology, Shahid Chamran University of Ahvaz, Ahvaz, Iran

چکیده [English]

Motivation refers to an internal force that Influences the direction, intensity, and persistence of an individual’s behavior. Low levels of work motivation leads to a sense of helplessness, depressed mood, and low levels of goal-directed action. This research was designed to investigate the effect of job characteristics (JCM) on turnover intention regarding the mediating role of job satisfaction and emotional exhaustion, in 80 knowledge worker of a technical equipment company. The participants completed job characteristics, turnover intention, job satisfaction and emotional exhaustion questionnaires. Structural equation modeling (SEM) through AMOS 18 was used for data analysis. The results indicated that, there was a significant relationship between job characteristics and turn over intention with full mediating role of job satisfaction and emotional exhaustion.

کلیدواژه‌ها [English]

  • job characteristics
  • turnover intention
  • Job Satisfaction
  • Emotional exhaustion
فارسی
اسپکتور، پی (2006). روانشناسی صنعتی و سازمانی. ترجمه شهناز محمدی (1487). تهران: انتشارات ارسباران.
تابلی، حمید؛ تیرگر، هدایت‌الله؛ مظفری، لیلا؛ مرتضوی، حمید و مهرابی‌فر، فاطمه (1391). بررسی رابطه بین سبک رهبری تحول آفرین و خلاقیت کارکنان در سازمان‌های دولتی شهرستان نی‌ریز. ابتکار و خلاقیت در علوم انسانی، دوره دوم، شماره 1، 1-25.
 
لاتین
Amabile, T. M. (1996). Creativity in context. Harvard Business Review, 76 (5), 77-80.
Andrews, F. M., & Withey, S. B. (1976). Social indicators of well-being: Americans' perceptions of life quality. Plenum Press: New York, USA.
Cook, M. (1992). Freeing your creativity: A writer's guide. Writer's Digest Books.
Danna, K., & Griffin, R. W. (1999). Health and well-being in the workplace: A review and synthesis of the literature. Journal of Management, 25 (3), 357-384.
Diener, E., Suh, E. M., Lucas, R. E., & Smith, H. L. (1999). Subjective well-being: Three decades of progress. Psychological Bulletin, 125 (2), 276.
Falkenburg, K., & Schyns, B. (2007). Work satisfaction, organizational commitment and withdrawal behaviours. Management Research News, 30 (10), 708-723.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broden-and-build theory of positive emotions. American Psychologist, 56, 218-226.
Ganesan, S., & Weitz, B. A. (1996). The impact of staffing policies on
retail buyer job attitudes and behaviors. Journal of Retailing, 72 (1), 31-56.
Gumusluoglu, L., & Ilsev, A. (2009). Transformational leadership, creativity, and organizational innovation. Journal of Business Research, 62 (4), 461-473.
Hinkin, T. J. (1998). A brief tutorial on the development of measures. Organizational Research Methods, 1, 104-121.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513-524.
Isen, A. M., Daubman, K. A., & Nowicki, G. P. (1987). Positive affect faciliatates creative problem solving. Journal of Personality and Social Psychology, 52, 1122-1131.
Isen, A. M., Johnson, M. M. S., Merrtz, E., & Robinson, G. F. (1985). The influence of positive affect on the unusualness of word associations. Journal of Personality and Social Psychology, 48, 1413-1426.
Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior, 23 (6), 695-706.
Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60 (3), 541-572.
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital:Developing thehuman competitive edge. Oxford University Press.
Masri, M. (2009). Job satisfaction and turnover intention among the skilled personnel in TRIplc BERHAD. (Master), University Utara Malaysia.
Mumford, M. D., Hester, K. S., & Robledo, I. C. (2012). Creativity in organizations: Importance and approaches. Handbookoforganizational creativity, 1, 3-16.
Myers, D. G. (2000). The funds, friends, and faith of happy people. American Psychologist, 55 (1), 56.
Prabhu, V., Sutton, C., & Sauser, W. (2008). Creativity and certain personality traits: Understanding the mediating effect of intrinsic
motivation. Creativity Research Journal, 20 (1), 53-66.
Rego, A., Machado, F., Leal, S., & Cunha, M. P. E. (2009). Are hopeful employees more creative? An empirical study. Creativity Research Journal, 21 (2-3), 223-231.
Rego, A., Sousa, F., Marques, C., & Pina e Cunha, M. (2014). Hope and positive affect mediating the authentic leadership and creativity relationship. Journal of Business Research, 67 (2), 200-210.
Russ, S. W. (1999). Emotion/affect. In M. A. Runco, & S. R. Pritzker (Eds). Encyclopedia of Creativity. San Diego: Academic Press.
Ryff, C. D. (1989). Beyond ponce de leon and life satisfaction: New directions in quest of successful ageing. International journal of Behavioral Development, 12 (1), 35-55.
Schultz, D. P., & Schultz, S. E. (1994). Psychology and work today: An introduction to industrial and organizational psychology. New Jersey: Prentice Hall, Inc.
Seligman, M. & Csikszentmihalyi, M. (2000). Positive psychology: An introduction. American Psychologist, 55 (1), 5-14.
Shalley, C. E., Zhou, J., & Oldham, G. R. (2004). The effects of personal and contextual characteristics on creativity: Where should we go from here? Journal of Management, 30 (6), 933-958.
Shultz, M. I. (2008). Occupational well-being: The development of a theory a measure. Doctoral Dissertation, Kansas State University.
Sweetman, D., Luthans, F., Avey, J. B., & Luthans, B. C. (2011). Relationship between positive psychological capital and creative performance. Canadian Journal of Administrative Science, 28 (1), 4-13.
Tett, R. P., & Burnett, D. D. (2003). A personality trait-based interactionist model of job performance. Journal of Applied Psychology, 88, 500-517.
Wright, T. A., Cropanzano, R., & Bonett, D. G. (2007). The moderating role of employee positive well-being on the relation between job satisfaction and job performance. Journal of Occupational Health Psychology, 12, 93-104.
Zhou, J., & George, J. M. (2001). When job dissatisfaction leads to creativity: Encouraging the expression of voice. Academy of Management Journal, 44 (4), 682-696.